The problem of the PlayStation 4 getting disconnected from WiFi has persisted ever since the PS4 was first introduced. Some common reasons that cause your PS4 to keep disconnecting from WiFi are malfunctioning WiFi routers, PS4 software issues, PS4 hardware issues, issues with the custom DNS for PS4 and network interference. Finding the root cause behind the problem can help save a lot of time and stress. However, most of the time, you have to try different methods before finding out the perfect fix in case your PS4 keeps disconnecting from WiFi frequently.
Methods To Solve – PS4 Keeps Disconnecting From Wi-Fi
This article has mentioned some of the most effective and simple ways to help you if your PS4 keeps disconnecting from WiFi.
1. Restart Your PS4
The most common and universally tried and tested solution to various PS4 issues is to restart the PS4 simply. To restart the PS4, you can use the Power menu or press and hold the Power button for a few seconds. Wait for the screen to turn black and turn on the device after a few seconds. You can check if the problem with WiFi disconnection has been fixed once the device has been restarted. In case the issue persists, try the next solution on our list.
2. Restart Your WiFi Router
In case your PS4 keeps disconnecting from WiFi frequently, there may be a problem with the WiFi Router. Avoid a software-based reboot and instead press the power button to turn off the router. Additionally, you can disconnect the power cable and keep the device disconnected for a few seconds. Reconnect to the power cable, turn on the router after a few seconds, and check if the WiFi disconnection issue has been resolved. If restarting your PS4 and restarting your WiFi router did not work for you, move on to the next solution.
3. Change PS4 DNS Settings
Changing the DNS server to third-party DNS like Google Public DNS can often resolve the issue if your PS4 keeps disconnecting from WiFi. The steps to do so are quite simple:
1. Go to Settings and select ‘Network’.
2. Select the ‘Set Up Internet Connection’ option.
3. A question prompt will appear. Choose the ‘Custom’ option.
4. After that, choose ‘Manual’.
5. After that, you can set your Primary & Secondary DNS servers.
6. Click on the ‘Next’ button once you are done.
And just like that, you have updated your DNS settings. It is recommended to restart the PS4 for the changes to take full effect. Not only can changing your DNS settings help resolve the issue of your PS4 getting disconnected from WiFi, but it can also improve the speed and response rate.
4. Turn Off Media Server
If your PS4 keeps disconnecting from WiFi even after changing the DNS settings, then try turning off the Media Server. The Media Server is a useful feature, but it has been known to cause several issues. In order to turn off the Media Server, you have to go to Settings > Network and then Media Server. We recommend restarting the PS4 after turning off Media Server. This should resolve the issue of WiFi disconnection.
5. Update The Firmware
Outdated firmware can cause your PS4 to keep disconnecting from the WiFi. Updating the firmware to the latest build will help resolve this issue. In order to do that:
1. Go to ‘Settings’ and open System Software Update
2. Click on ‘Update Now’ and wait for the update to finish.
Restart the PS4 once the firmware is updated and check if the issue has been resolved.
6. Improve WiFi Coverage
You may be facing the WiFi disconnection issue due to poor WiFi coverage. To fix this, ensure that you choose the right frequency band. Moreover, you can try replacing the router with a more powerful one. A WiFi extender or a WiFi signal booster can also be helpful in such cases to ensure better connectivity. Another simple fix is changing the WiFi router’s placement or redesigning the placement design. If your PS4 keeps disconnecting from WiFi even after this, then you may have to reset the router.
7. Reset The Router
Resetting the router will erase all the settings. Even though this method works 99% of the time, it should be used only if your PS4 keeps disconnecting from WiFi even after trying all the previous methods. To reset the router, you must press the Reset button on the back of the router.
8. Disable Router Firewall
Disabling your router firewall can expose you to security threats. So, we recommend trying this step only if your PS4 keeps disconnecting from WiFi even after resetting the router. In order to disable the router firewall:
1. Visit the router’s web portal from a web browser.
2. Click ‘Advanced’ and then go to the ‘Firewall’ tab.
3. Uncheck the Enable SPI, Endpoint-Independent (in both UPP and TCP) and Enable Anti-Spoof Checking options.
4. Save the settings and reboot the router.
Upon reboot, check if the issue has been fixed. If the issue persists, try the final method on our list.
9. Reset The PS4
If your PS4 keeps disconnecting from WiFi even after resetting the router and disabling the firewall, then you should try this step as a last-ditch attempt. However, before trying this option, you may try using Ethernet instead of WiFi, as it can help you get rid of connection issues. Resetting the PS4 risks losing all your games and settings, so save this step for the last.
This article mentioned some of the best methods you should try if your PS4 keeps disconnecting from the WiFi. We recommend trying them out in ascending order as they have been sorted based on their complexity and risk factor. We hope one of the methods helped resolve your connection issues. Know any other fix or hack to solve this problem? Let us know in the comments below.